ServiceNow’s IT service management (ITSM) provides an enterprise workflow framework that extends IT beyond ticketing, stressing continual improvement, with IT support delivered as a service.  

While Spirion workflows can efficiently automate sensitive data remediations, they are primarily used by SecOps and IT staff.  

For remediation decisions that require the consent or other actions by the data owner or specific parts of the organization, Spirion’s Sensitive Data Manager with ServiceNow’s ITSM can provide a way to assign, route, and resolve remediation decisions efficiently. 

Spirion Products:
Sensitive Data Manager only

Other Products:
ServiceNow ITSM version San Diego, Tokyo or later.

Required Skills & Technology:
Ability to modify a SDM workflow. Ability to login as an admin user to your ServiceNow ITSM instance.

Released: 08/15/2023

For More Information:

• Integration Guide: Install Guide for Spirion® Sensitive Data Governance Application – ServiceNow® ITSM Integration
• Solution Overview: Manage Data Privacy Tasks Identified by Spirion from within ServiceNow IT Service Management system
• Announcement: PR on 11/09/22: Spirion® Offers New Integration for ServiceNow IT Service Management (prnewswire.com) 
• Partner Link: Spirion Sensitive Data Governance in the ServiceNow Store