PREMIUM SUPPORT
Elevate Your Data Security Management
Ensure your sensitive data is protected at the highest level with Spirion Premium Support. Designed for enterprises aiming to strengthen their data security posture, Premium Support provides dedicated, expert-level assistance for your Sensitive Data Manager (SDM) or Sensitive Data Platform (SDP).
Why Choose Premium Support?
Premium Support offers more than just traditional technical assistance. It’s a white-glove service designed to help you unlock the full potential of your Spirion solution, ensuring maximum data protection and peace of mind. With a certified Technical Account Manager (TAM) at your side, you’ll benefit from:
Faster Tech Support Resolutions:
Issues are resolved quickly and efficiently, minimizing downtime.
Personalized Guidance:
Your TAM knows Spirion inside and out, providing expert advice and customized training tailored to your business needs.
Proactive Insights:
Get ahead of potential data security risks with ongoing monitoring, testing, and tuning.
Strategic Alignment:
TAMs help align your data protection strategy with business objectives, ensuring seamless integration into your workflow.
Technical Account Manager
Work with a Dedicated TAM
A Technical Account Manager becomes your trusted advisor, serving as a single point of contact for strategic guidance, issue resolution, and ongoing optimization of your Spirion solution. Whether you’re using SDM or SDP, your TAM is continuously certified to ensure they are up to date on the latest features and capabilities. Here’s what you can expect from our TAM service:
Key Features of Premium Support
Customized Product Training:
Receive personalized training to maximize your team’s efficiency and ensure your Spirion environment runs smoothly.
Testing and Tuning:
Your TAM will help reduce false positives and streamline your data discovery and classification processes.
Visibility and Roadmap:
Stay ahead of new product features and provide input into Spirion’s roadmap to ensure your needs are met.
Exclusive Early Access:
Be the first to know about and test new features, keeping your business on the cutting edge of data security.
Support Levels for Every Enterprise
Choose the support level that best suits your organization’s size and complexity
Bronze
Silver
Gold
Platinum
QuickStart: An exclusive 90-day onboarding program for new and current customers, designed to ensure seamless integration of Spirion solutions with your existing systems.
Data tends to wander.
Why TAMs Matter
Your TAM does more than troubleshoot — they offer proactive support and strategic alignment, ensuring your data security posture grows alongside your business. With direct access to Spirion’s resources and expert technical advice, you can confidently navigate the complexities of data discovery, tagging, and remediation.
Unlock the Full Value of Your Spirion Solution
TAMs provide the insights, technical expertise, and tailored support necessary to help you:
- Optimize Configurations: Fine-tune search criteria, classifications, workflows, and playbooks to fully utilize the Spirion platform.
- Maximize ROI: Align your data security investments with your business objectives, ensuring you’re always on track to meet your goals.
- Enhance Security Posture: Protect your sensitive data more effectively with continuous monitoring, reporting, and proactive guidance.
Ready to Take Your Data Security to the Next Level?
Contact us today to purchase Premium Support and start working with a dedicated TAM. Together, we’ll ensure your sensitive data is secure and your Spirion platform operates at its best.
